We all would have seen the news of the state wide power outage experienced by South Australia on Wednesday 28th September 2016. Whilst on that day, many businesses in South Australia shut down and called it a day, Frontier Software’s Outsourced Payroll Service (FPS) could not; pays were scheduled for both our South Australian Government and non-government clients.
We invoked our well prepared Business Continuity Plan. On the following Friday I was speaking with a senior executive from South Australian Government Shared Services who stated that when he woke on the next morning (Thursday) he was wondering if his pay had been processed. He was of course happy to discover that the pay runs been processed. He was very delighted to discover that all the scheduled payroll reports and other activities had also been processed. We exceeded his expectations in the face of this challenging business continuity event.
Today I received a letter from the Anthony Mackay, the Executive Director of South Australian Government Shared Services formally acknowledging what Frontier Software had achieved. He said ‘This was an unprecedented situation and we appreciate the personal commitment of your employees’.
Executing a Business Continuity Plan does not happen automatically, it requires extra effort from staff. I extend my thanks to:
Nick Southcombe, General Manager.