Global

News & Views

Welcome to our News and Views. Here you will find postings on what is happening within Frontier Software and in the HR & Payroll community.

Posted by: Press Office on
28 Oct 2016

 

Frontier Software’s Business Continuity Plan in action.

 

We all would have seen the news of the state wide power outage experienced by South Australia on Wednesday 28th September 2016. Whilst on that day, many businesses in South Australia shut down and called it a day, Frontier Software’s Outsourced Payroll Service (FPS) could not; pays were scheduled for both our South Australian Government and non-government clients.

We invoked our well prepared Business Continuity Plan.  On the following Friday I was speaking with a senior executive from South Australian Government Shared Services who stated that when he woke on the next morning (Thursday) he was wondering if his pay had been processed. He was of course happy to discover that the pay runs been processed. He was very delighted to discover that all the scheduled payroll reports and other activities had also been processed. We exceeded his expectations in the face of this challenging business continuity event. 

Today I received a letter from the Anthony Mackay, the Executive Director of South Australian Government Shared Services formally acknowledging what Frontier Software had achieved. He said ‘This was an unprecedented situation and we appreciate the personal commitment of your employees’.

Executing a Business Continuity Plan does not happen automatically, it requires extra effort from staff.  I extend my thanks to:

  • The Outsourced Payroll Service (FPS) Adelaide staff that ensured the employees of our clients were paid accurately and on-time despite this event. In particular Peter Brett, Daniel Rogers, Shirlene Henson, Patricia Santiago, Mike Brown, Kim Davis, and Jason Michael. Some of these staff worked both offsite at our disaster recovery facility and back in the Adelaide office until 4:30am on the following morning
  • The support and work ethic of the Adelaide IT Support team of Renata Gorczynska, Andrew Bohonis, and Aaron Zalewski who worked similar hours
  • Many others who provided background communication, morale and moral support
  • Victor Miloshis, National Technical Support Manager, for always championing the need for Business Continuity Plans and ensuring good Business Continuity Plans are in in place.

Nick Southcombe, General Manager.

Frontier Software

 


Categories: Australia
Tags:
0 comments » Comments
Add a Comment
We love feedback so fire away
Enter Code (Please enter the code you see below before submitting)
Enter the characters shown in the image.
Image CAPTCHA

Products

HR & Payroll
Comprehensive Human Resource Integrated Solution Click to read more »
Chris 21 - Comprehensive Human Resource Integrated Solution
Self Service
Create a virtual HR office & realise significant savings Click to read more »
HR 21 - Employee and Manager Self Service
Recruitment Management
Effective management of applicants Click to read more »
Effective management of applicants
Time and Attendance
Capturing attendance from multiple time recording devices
Click to read more »
TA 21 - Time & Attendance
Learning & Development
Tools to manage an entire staff training programme Click to read more »
LD 21 - Learning & Development
Performance Management
Vital for both staff development and business growth Click to read more »
EPM 21 - Performance Management (e-Performance)
E-claim / Expenses
Self service expense claims management Click to read more »
ECL 21 - E-claim / Expenses
Human Resources Dashboard
Powerful tool for communicating critical information Click to read more »
DSH 21 - Human Resources Dashboard