Professional Services

Regular meetings of user groups and conferences provide a customer forum for mutual feedback, sharing experiences and exchanging ideas. Many innovations have sparked from these discussions.

User Training

User training is an essential part of our service to customers. Comprehensive training programmes cater for all skill levels and may be conducted either at your premises or in our training centres.

Standard training and refresher courses are also conducted regularly at our local offices, offering a cost-effective option to learn new products and features.

Software Updates

We promise to keep you up-to-date with legislative changes and software enhancements. Software updates are free of charge, as a part of your annual maintenance agreement.

Helpdesk

chris²¹ is simple to install, maintain, and easy to update, so it requires a minimum of technical support. However if you do need help, Frontier Software’s helpdesk is a one-stop-shop for any queries – wherever you are. Our comprehensive online user guides and help facilities are available together with associated documentation including:

• Tips and Tricks
• Topic notes
• Training notes
• New release notes

Helpdesk support is included as part of your annual maintenance agreement and support calls during business hours are answered free of charge.

Data conversion facilities are available for transferring data from legacy systems into chris²¹. Very often this task can be achieved using our Smart Import / Export Manager module. A simple to use and cost effective solution.

Consultancy

Require assistance with implementation, data conversions, specification of new requirements, site reviews, audits or perhaps staff-cover for short-term absences? Frontier Software accredited consultants are able to accommodate any task that requires a specialist understanding of HR or Payroll Management.

Project Management

In our experience, gained from 1,400 successful implementations, we guarantee a professional approach to project management from the onset. We create realistic project plans with your business in mind, so that completion targets are met – within budget.

Our user-friendly web site has become a 24x7 communications hub for providing the latest information to clients. Users can access product information, book attendance for training courses and user groups, update contact data and review helpdesk queries.

Documentation

Frontier Software takes pride in its quality documentation. Clear, concise information is the cornerstone of this important topic. On-line access is available for product user guides and for the extensive help notes.

Staff Accreditation

Frontier Software consultants are trained Human Resource and/or Payroll professionals from a variety of business sectors. We also have our own internal accreditation process which ensures they are suitably qualified in all aspects of the extensive product range.

Post Implementation Review

A successful company always values the need to constantly review and develop staff to gain the best from any system. Frontier Software delivers a post implementation review service to achieve these aims.

The objectives are:
a) to understand what could be achieved within the product
b) to help your organisation review how the product is being used
c) identify if better methods exist
d) inform Management if additional staff training is required.

All of these topics are particularly important when new staff have joined the project but may have little product knowledge. Frontier Software is here to help your organisation.

• Other Professional Services
• Software Development
• User Group and Forums
• Remote Software Update Service
• Temporary Payroll Support
• Payroll Bureau / Outsourcing